Ручкин, А., “KEY PERFORMANCE INDICATORS (KPI) OF ACTIVITY OF MUNICIPAL EMPLOYEES: PECULIARITIES, LEGAL FRAMEWORKS AND EXAMPLES OF CONSTRUCTION”, Интервью и слово редактора, Municipality: Economics and Management, 15/2 (2016), 54-65, https://municipality.owebs.ru/article/view/26878, accessed 7 Nov. 2026.